IndiGo Passenger Slams Airline After He Misses Another Flight Due to 7-hour Delay, Gets Refund

Experiencing flight delays is a common occurrence, but the distress of missing crucial life events due to these frustrating setbacks is undeniably real. Such was the recent plight of an IndiGo passenger who, after enduring a 7-hour delay in his Calcutta-Bangalore flight, found himself missing another international flight. In a viral post on X, the passenger, Debarghya Das, recounted the ‘worst flight experience’ of his life, highlighting the airline’s false claim of being ‘always on-time’ and triggering a cascade of suggestions from others on how he could have averted such predicaments.

In his detailed thread on X, Das shared, “I had the worst flight experience of my life last night, with Indigo. My 10PM Calcutta-Bangalore flight left at 4:41AM, after 6 delays totaling 7hrs. I missed an international flight. ‘Always on-time’ is false advertising from @IndiGo6E. I’d avoid flying them again,” he wrote in the post. He said that the airlines “would’ve by law had to offer an alternate flight and refund for 6+hr delays, but didn’t.”

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He pointed out that the airline should have, by law, offered an alternate flight and refund for delays exceeding 6 hours, but failed to do so.

Around midnight, Das decided to book a direct flight to San Francisco. However, it took Indigo two hours to cancel his flight and return his baggage. He recounted, “At around 12:20am, I decided it would be better for me to cancel my flight and book a direct CCU-SFO flight. It took the Indigo team TWO hours, 2:20am, to cancel my flight and get my checked in luggage back. They argued with me saying ‘we won’t do cancellations’ too.”

In the same thread, Das revealed that IndiGo employees claimed the delay was a “regulation procedure” and not weather-related. Expressing further frustration, Das criticised the airline for having “zero respect for other people’s time and money” and highlighted how the situation could have been mitigated if he had been informed earlier about the delays.

“If they had told me when I reached the airport, I could’ve just taken the Akasa Air plane departing 9:50pm and made my BLR-SFO at 3:30am. I get that delays happen, but the way the team dealt with it is inexcusable,” he said.

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Following the post’s widespread attention, IndiGo refunded the entire ticket amount and responded, “Sir, we sincerely regret the inconvenience. This is not the experience we aim to provide. We are aware of how important your travel arrangements are. We’ve also repaid you in full, which you’ll receive between 5-7 business days.”

To this, Das responded, “Thank you for responding and calling on the phone. I appreciate that! I wish you did that before I tweeted, not in response. And I never boarded the flight and cancelled at the airport itself, so I expected a refund already.”

In the aftermath, he shared tips garnered from the comments section to help others avoid similar situations, ranging from allowing a larger time gap between flights to monitoring specific flight statuses before check-in.

Since its posting, the narrative has amassed over 420K views on the site, underscoring the resonance of such experiences in the public domain.