For Players
Check your internet connection. The biggest reason you might get Error Code 277 is due to a bad internet connection. Make sure that you're still connected to the internet. If not, wait for the connection to return before trying to play again. If you get this error often and you play on Wi-Fi, try connecting your computer to your modem or router with an ethernet cable. This will provide a more stable connection. If you're getting this error on mobile, make sure you're in an area with good service, and connect to Wi-Fi if possible.
Check Roblox's server status. From time to time, Roblox may encounter issues with its servers, and these server issues can cause Error Code 277. To check Roblox's server status, go to their server status page. If the status page indicates there's a problem with Roblox's servers, you'll need to wait until those issues are resolved by Roblox before you can play again.
Restart your computer. Sometimes, random glitches can cause your computer to not work properly, and this could affect your computer's ability to connect to the internet. Restarting your computer can clear out these glitches and help your computer run normally again, which can fix Error Code 277.
Restart your router or modem. If you're still encountering issues with Error Code 277, try refreshing your router or modem. Make sure to get your parents permission first, or ask them for help. To restart your router or modem, unplug it and let it sit for a few seconds before plugging it back in. It will take a few moments for the device to reconnect to the internet.
Disable your VPN. If you use a VPN, you may need to disable it if you're getting Error Code 277 in Roblox. How you do this varies based on what VPN you have, but most VPNs can be disabled by opening the VPN software and turning them off.
Delete your Roblox logs. If you play on Windows or Mac, you can try deleting your Roblox logs to fix this error. This will not affect your Roblox app, and you won't lose anything in the game by doing this. Windows: Open File Explorer and go to %LocalAppData%/Roblox. Delete the GlobalBasicSettings_13 and logs folders. Mac: Open Finder. Press Cmd+Shift+G and paste ~/Library/Logs in the Go window. Delete the Roblox folder. Then, press Cmd+Shift+G and go to ~/Library/Roblox. Delete GlobalBasicSettings_13.xml in this folder as well.
Contact Roblox support. If nothing else works, go to the Roblox support page and submit a ticket. For the "type of help category," select Technical Support in the first dropdown and Roblox Crashing in the second. If you notice that a lot of players are disconnecting from a game to Error Code 277, report the crash to the game's developer, too. While less common, mass Error Code 277 crashes can be caused by a game using too much of the server's memory, which is something the developer must fix before the game is stable again.
For Developers
Mass Error Code 277 crashes are usually caused by excessive memory usage. When your game exceeds the amount of memory allocated to the server, it causes everyone in the game to disconnect with Error Code 277. The exact fix for this will vary depending on your game and its code. You can monitor how much memory your game is using by opening the F9 menu and navigating to Logs > Server > MemoryServer. Once your game starts using upwards of 3000MB of memory, you'll likely experience a server crash. If a particular script is using a lot of memory, it may be the culprit behind your crashes. You may also need to trim down how many scripts you're using, and optimize the ones you end up keeping to fix the crashing. If you need help with your code or identifying why Error Code 277 is happening, post in the Roblox Devforum Help and Feedback forum.
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