Naaptol aims at strengthening CRM team

KOCHI: Naaptol Online Shopping Pvt Ltd,  a leading player of the home shopping industry,  announced plans to strengthen Customer Relationship Management (CRM) team. Naaptol.com currently services 50000 calls a day through trained and customer focused 24x7 call centre.“Currently, the management has 150  executives to support the customers, in eight different languages. The CRM team is dedicated to resolving any issue faced by the customers and take quick action under any condition,” the company authorities said in a press release.“Enhancing CRM team also boasts of company’s  association with logistics partners such as Blue Dart, First Flight, Expressit and AFL, to ensure smooth deliveries,” said Naaptol.com CEO Manu Agarwal.“We have also come up with reverse logistics method where customers can send back the parcel without any extra cost and get replacement or refund as suitable,” Agarwal said.