20 Held for Running Fake Call Centre at Gurugram Flat, Converting Fraudulent Gains into Cryptocurrency

In a late-night operation, Gurugram’s Cyber Police dismantled a fraudulent call centre operating out of two flats in the Flora Avenue Society in Sohna. The raid, part of Operation Endgame, led to the arrest of 20 individuals, including four women, who were found at the scene.

The suspects, hailing from states including Gujarat, West Bengal, Manipur, Nagaland, Mizoram, Jammu and Kashmir, Uttar Pradesh, and Delhi, as well as from the neighbouring county Nepal, were discovered engaged in scamming international citizens under the guise of offering technical support. During the operation, authorities seized 25 phones, 16 laptops, and Rs 50,000 in cash. The investigation, led by Inspector Madan Lal, revealed a sophisticated scheme involving English-speaking operatives targeting victims abroad.

According to reports, the Cyber Crime South Police Station team conducted a nighttime raid on flats A-20, A-21, and A-22 in the Flora Avenue 33 Society, uncovering a fraudulent call centre operation. The investigation identified Mahendra Bajrang Singh, a resident of Ahmedabad, as the manager of the fake call centre. Singh, along with his associates and several employees, had been operating the scam since May 2024.

The accused operated by sending pop-ups to the computers of international users through vendors. These pop-ups featured a toll-free number that, when dialed, connected to their call center via a VOIP app. Posing as technicians from a reputable company, they gained remote access to users’ systems by having them download the Ultra Viewer app. Once they had access, they falsely claimed that the user’s computer had been hacked. Under the pretense of resolving the issue, they extracted payment in the form of gift cards ranging from $100 to $500. These gift cards were then converted to cryptocurrency by accomplices in other countries.

Among those arrested by the police are Mahendra Bajrang Singh from Ahmedabad, Ashish Ojha from Darjeeling, and Minlun from Churachandpur (Manipur). Additionally, Vikhombou Chawang and Minbaite from Imphal (Manipur), Amor Abonmai, Athihari Lohri, Kangpokpi, Vidanwang, and Namchumbo from Nagaland were apprehended. The list also includes Kifine, Achele, and Lunglei from Mizoram, as well as K Lalbikjuali, Shreya, and Manish from Aligarh (Uttar Pradesh). Monu Kumar from Delhi, along with Ramesh Gurung, Vinod Sharma, and Shiv Bahadur Thapa from Nepal, were also taken into custody.