Mute or turn off the television before attempting to use the phone.
Always say "Hello." Do not say anything else, unless you already know who is calling. Jokes, personal greetings, or random words can be off-putting to unknown callers.
Use an approved company greeting when answering a business call. Do not just say "Hi," as some callers will consider this unprofessional.
Allow the line to ring at least five times before hanging up. This gives the other party enough time to finish (or interrupt) whatever they may be doing and come to the phone. If you called just to chat, hang up at five rings, otherwise it may get bothersome to the other party.
If possible, ask anyone you call if it is a good time to be calling. Do not simply launch into a monologue without checking to see whether the other person is busy.
Be sure to state the purpose of the call early in the conversation, and thank the other person before you complete the call.
Be patient and listen to the caller carefully.
Finished.
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