Check your internet.
Problems with your router can affect how apps like Spectrum act. If you can, see if the web browser on another device (like your phone or computer) loads quickly.Test your internet speed on sites like https://fast.com. You want to make sure that your Spectrum router or modem is not showing a red light! If it is, follow the troubleshooting steps in that wikiHow article to fix the red light.
Power cycle everything.
This will clear any temporary glitches that are preventing smooth internet speeds. Since you want smooth data streams from your router to your TV or wherever you are using the app, any interruptions or slow speeds will create issues when you're using Spectrum. Unplug your TV, console, Roku device, and/or router from power, wait for a few seconds, then plug everything back in.
Update the Spectrum TV app.
Updates are generally automatic, but you always have the option to check manually. It's not a bad idea to check if there's an update whenever you start having issues with the service. The steps vary depending on the console, Roku device, or smartTV you're using, but you go to the Store and click the "Spectrum TV" app to see details, like if there's an update available.
Check for an outage.
Go to https://www.spectrum.net/page/weather-center to see if the servers are down. If servers are down, you can't troubleshoot it to get the service working again. Instead, you just have to wait. The My Spectrum app will send you a notification if an outage is detected in your area.
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