New Delhi: A newly wed couple, who could not attend their own marriage reception at New Delhi as their return flight from Kathmandu was cancelled, have been awarded a compensation of Rs 55,000 by a city consumer court.
Holding the Royal Nepal Airlines guilty of "deficiency in services", the State Consumer Disputes Redressal Comission held it responsible for the ommission of its agent who allegedly did not inform complainants Vishal and Vandana Arya that their return flight from Kathmandu, where they had gone for honeymoon, was cancelled.
"Whenever any airlines makes an arrangements of sale of tickets through their agents or sub-agents it is vicariously as well as directly liable for the acts of ommission and commission of their agents," said the Commission bench headed by Justice JD Kapoor and Member Rumnitta Mittal.
The Commission disimissed an appeal filed by the airliner against the order of a District Consumer Forum which had asked it to pay the compensation for not informing the couple.
As per complainants, they had gone to Kathmandu for honeymoon by a Royal Nepal airlines flight in June 1997. They had already booked their return ticket for July 4 as their reception ceremoney was scheduled on the same day.
On the airport, Arya couple was informed that the flight has already been cancelled which forced them to miss their own reception.
Aggrieved by this, they aproached a consumer forum which, allowing their complaint, awarded Rs 55,000 as compensation.
The Commission, terming the airliner's appeal as "misconcieved and misdirected", upheld the forum's verdict.
Comments
0 comment