AT&T
Dial *#06# using the keypad on your Moto G. This will display your Moto G’s IMEI number.
Write down the IMEI number. AT&T will need the IMEI number to unlock your Moto G.
Navigate to AT&T’s website at https://www.att.com/deviceunlock/index.html#/. Alternately, you can call AT&T directly at 1-800-331-0500 and speak to a representative to have your Moto G unlocked.
Place a checkmark next to the statement that says you have reviewed the device unlock eligibility requirements, then click on “Continue.”
Fill out all required fields on the device unlock form, then click on “Submit.” You will be required to provide your AT&T phone number, IMEI number, account information, and contact information.
Wait to receive the email from AT&T containing the unlock code and instructions. This process can take anywhere from a few days to a few weeks, since AT&T must contact Motorola to obtain your unlock code.
Remove the AT&T SIM card from your Moto G, and insert the SIM card from the wireless carrier you plan on using after unlocking your device.
Power on your device, and enter the unlock code you received from AT&T.
Follow the on-screen instructions to finish unlocking your device. After your Moto G is unlocked, you can use the phone on all other compatible wireless networks.
T-Mobile
Dial *#06# using the keypad on your Moto G. This will display your Moto G’s IMEI number.
Write down the IMEI number. T-Mobile will need the IMEI number to unlock your Moto G.
Navigate to T-Mobile’s contact page at https://support.t-mobile.com/community/contact-us.
Click on “Chat now” under the Live Chat section, and fill out the required fields to initiate a chat with a T-Mobile representative. Alternately, call T-Mobile directly at 1-877-746-0909 to speak to a live representative regarding your request.
Inform the T-Mobile representative that you would like to unlock your Moto G. The representative will verify whether you qualify to unlock your phone, and will ask you for information regarding your wireless account.
Supply the T-Mobile representative with the information required to unlock your Moto G. You will be asked for the IMEI number, your account details, and personal contact information.
Wait for T-Mobile to send you an email containing the unlock code and instructions. This process can take anywhere from a few days to a few weeks, since T-Mobile must contact Motorola directly to obtain your unlock code.
Remove the existing SIM card from your Moto G, and insert the SIM card from the wireless carrier you plan on using after you’ve unlocked your device.
Power on your Moto G, and enter the unlock code you received from T-Mobile.
Follow the on-screen instructions to finish unlocking your Moto G. After your device is unlocked, you can use the phone on any other compatible domestic or international wireless network.
Sprint
Dial *#06# using the keypad on your Moto G. This will display your Moto G’s IMEI number.
Write down the IMEI number. Sprint will need the IMEI number to unlock your Moto G.
Navigate to Sprint’s live chat site.
Enter your name and email address, and select “SIM Unlock” from the “Request” dropdown menu.
Click on “Initiate Chat.” Sprint’s live chat is available Monday through Friday from 6 a.m. to 11 p.m. CST, and on Saturdays and Sundays from 9 a.m. to 9 p.m. CST. Alternately, you can call Sprint directly at 1-888-226-7212 to speak to a live representative and request the unlock code.
Inform the Sprint representative that you would like to unlock your Moto G. The representative will verify whether you qualify to unlock your phone, and will ask you for information regarding your account.
Supply the Sprint representative with the information required to unlock your Moto G. You will be asked for the IMEI number, your Sprint account details, and personal contact information.
Decide whether you want your Moto G unlocked for domestic use or international use. Unlocking your phone for domestic use means you can use your device with any wireless carrier inside the United States. Unlocking your phone for international use means you can only use the Moto G with international wireless carriers outside of the United States.
Wait for Sprint to send you an email containing the unlock code and instructions. This process can take anywhere from a few days to a few weeks, since Sprint must contact Motorola to obtain your unlock code.
Remove the existing SIM card from your Moto G, and insert the SIM card from the wireless carrier you plan on using after unlocking your device.
Power on your device, and enter the unlock code you received from Sprint.
Follow the on-screen instructions to finish unlocking your device. After your Moto G is unlocked, you can use the phone on any other domestic or international network, based on what you requested from Sprint.
Verizon
Power off your Moto G, and remove the battery cover and battery.
Examine the inside of your phone to locate a SIM card slot. Since Verizon functions on a CDMA network, not all Verizon-branded phones, including the Moto G, will have SIM card slots. If your Verizon-branded Moto G has a SIM card slot, your device is already unlocked, and no further action is required. If your Moto G does not have a SIM card slot, proceed with step #3.
Contact Verizon Wireless by telephone at 1-800-922-0204, and inform the representative you want your Moto G unlocked. The representative will provide you with a programming code that allows you to use your phone on other CDMA networks.
Follow the instructions as provided by the Verizon representative to reprogram your Moto G for use on another CDMA network.
Unlocking Services
Dial *#06# using the keypad on your Moto G. This will display your Moto G’s IMEI number.
Write down the IMEI number. The unlock service you choose to work with will require your Moto G’s IMEI number.
Perform a web search for online businesses and websites that can help unlock your Moto G. Use search terms such as “unlock my phone” or “phone unlock services.” A reputable website that can help unlock your Moto G is The Unlockr at http://theunlockr.com/unlock-my-phone/. Alternately, if you are currently using your Moto G and have Internet access, you can browse Google Play Store for apps that can help unlock your Moto G.
Provide the unlock service with your Moto G’s IMEI number, as well as any other required information. You may be asked to provide your name, email address, and other contact information.
Select your preferred method of payment, and enter your payment details at the prompt. Most businesses charge fees that range from $20 and $30 to unlock your device.
Wait to receive the unlock code and instructions from the unlock service. In most cases, the process takes up to three days, since the unlock service must contact Motorola directly for the unlock code.
Remove the existing SIM card from your Moto G, and insert the SIM card from the wireless carrier you plan on using after you’ve unlocked your device.
Power on your device, and enter the unlock code you received from the unlock service.
Follow the on-screen instructions to finish unlocking your device. After your Moto G is unlocked, you can use the phone on any other compatible domestic or international wireless network.
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