How to Comfort an Upset Friend

Calming Them Down

Stay calm. Your friend might be very upset, but you can’t effectively help if you become hysterical or panicked yourself. Take a deep breath (or two). Remind yourself that you can be here for your friend.

Make sure they are in a comfortable, safe place. Find somewhere that they are able to let out all their pain, frustration, confusion, etc. Find somewhere that has no or few people so that your friend doesn’t have to worry about anyone unwanted seeing them upset and so you don’t disturb anyone. This may mean going to another room, outside, etc. If needed, find somewhere safe where your friend can release their feelings without getting hurt or damaging anything. You may need to go to a room that doesn’t have a lot furniture or an open space outside. If you are on the phone with your friend, ask them are they somewhere that they feel safe and comfortable. If not, and if possible, go pick them up and take them somewhere else.

Let them cry, rant, talk as long as they need to. As long as they are not hurting themselves or damaging property, allow them to work out what they are feeling. Your friend is relying on you to be there for them in their time of need. If necessary, give them space to safely release any physical tension they may be feeling. Try not to tell them to stop crying, or yelling, etc. unless it seems that they are getting more upset. If you are on the phone with them, just listen and wait while they release their emotions. Occasionally, say things like, “I’m here for you” so that they will know you are still on the line.

Pay attention to your friend’s body language. Sometimes people will say they are okay, but their body language tells a different story. Certain body signs can be indicators of your friend’s distress. Body language can tell you that you may need to help them calm down before they can tell you what happened. Sometimes body language is obvious. For example, are they crying? Are they sweating or shaking? Is your friend punching the air or pacing the room? Sometimes body language can be more subtle. Is their body tense or rigid? Hands clinched? Is their jaw tightened? Are their eyes red or puffy as if they were recently crying?

Determining What’s Wrong

Make sure there are no distractions. This way, you can listen attentively to your friend without being interrupted or having to focus on anything else. It may be difficult for your friend to tell you what’s wrong if there are a lot of distractions for you and them. Try to go somewhere quiet, if you aren’t already in a quiet place. Turn off your electronic devices or at least put them on silent mode. It can be distracting when your phone is beeping, pinging, and ringing every few seconds.

Give your friend your full attention. Let your friend know that nothing is more important to you than them right now. Try to clear your mind so that you aren’t thinking about anything that might distract you. Focus on just listening to your friend and taking in what they are telling you. Use your body language to let them know they have your attention. Turn towards them. Look at them. Tell them that they have your attention. Try saying, “You have my full attention and I’m here for you.”

Find out exactly what has your friend upset. Calmly, ask your friend what is going on or what happened. For example, you might say, “I want to know what has you so upset. Please tell me what’s wrong.” Or even, “What’s going on? What happened?”

Don't force your friend to tell you what is wrong. Forcing them is more likely to make them bottle their feelings up. It could also cause them to become upset again or upset them even more. Assure them that you are there when they are ready to talk about it, and create trust. Try saying something like, “There’s no rush, I’m here for you. You can tell me when you are ready.” Sit quietly with them until they are ready to talk to you. Your friend may also make small talk while they are building up their courage to tell you what happened.

Be patient. They may not immediately want to tell what is going on, but, if you give them a little time, they will eventually open up to you on their own.

Listening and Talking

Be a good listener. It is very likely that your friend needs to talk about what happened (or is happening) and how they feel about it. When they do decide to open up, let them talk about their situation and their feelings. Listen to what your friend is saying, as well as how it is being said. A lot of times the way someone says something can tell you as much as what they say. Try not to interrupt a lot or make them feel rushed. Sometimes it is hard for people to talk about the things that are upsetting them. Think about what they are telling you, not how you are going to respond to what they are saying.

Ask questions for clarification. If you don’t understand something, in a sensitive way, ask your friend to explain more or repeat what they said. This can help you really understand what happened that has your friend upset. You can say things like, “So what you’re saying is…” or “So, in other words, what happened was…” This also lets your friend know you are truly listening and care about what they are telling you.

Correct any negative statements they say about themselves. For example, if they say "I'm worthless" or "I don't deserve to be happy", turn it around and say "Of course you deserve to be happy!" and/or "You aren't worthless; look at how many people love you and care about you. I love you and care about you too."

Don’t trivialize their problems. Telling someone about a similar or worse situation, reminding them that it could be worse, or that things are worse for some people may seem like a good idea, but it can do more harm than good. It can make your friend feel like you really don’t understand or care how bad the situation is making them feel. It can sound like you are calling them a “crybaby” or implying that they are upset over nothing. Instead, say things like, “I can understand that you are upset” or “I see why you are upset”.

Don’t try to solve their problems. Unless it is an emergency or they ask you for help in doing so, refrain from telling them how you would handle the situation. Most often, people just want someone to listen to them. Ask your friend if they would like advice or feedback rather than providing unsolicited advice. You can tell them about a similar situation you have been through to comfort them.

Talk about getting professional help. If your friend has been the victim of abuse or a crime, let them know you would like to contact the appropriate authorities so that they can receive the proper help. If they don’t want to, then don’t press it. That might cause them to become more upset. Let it go for now. Try to discourage them from doing anything that could disturb or destroy evidence of the incident (for example, deleting texts, taking a shower or bath, etc.). When it seems okay, bring up going to the authorities again. Let your friend know there are professionals that can protect them (if needed) and help them cope with what happened. You can try saying,”I really think we need to talk to [the police, a doctor, etc.] about this. They can help you get through this. Why don’t we call them together?”

Offering Comfort

Don't be afraid to console them. Give them appropriate verbal and physical support. Be loving and let them cry on you if they want to. First, make sure your friend is okay with physical contact! For example, you might say, “Is it okay if I give you a hug?” or “Is it all right if I hold you?”. Physical contact can be very comforting, but ask your friend if they are okay with hugging, cuddling, or any other type of touching before you do it. Contact can make people feel better, but if they don't want it, don't do it.

Pray or meditate. Sometimes just sitting quietly, whether it is in prayer or meditation or not, can help calm people and provide some comfort.

Release some physical energy. Doing something active and physical can help your friend release negative physical energy. This can help calm your friend down or distract them from the situation for a moment. For example, take a brief walk, jog, go for a swim, or bike ride. Do yoga, tai chi, or some simple stretching.

Distract your friend. Sometimes, the only thing you can do is try to keep your friend from thinking about what is bothering them. Offer, or just take them, to do something that they like. Go for ice cream or a movie. Get them involved in a project, for example, sorting clothes to donate or gardening. Find something humorous like a funny meme, video clip, etc. to try to lighten your friend’s mood a bit.