How to Be a Better Facilitator

Ymereal

Editor

posted on 16 years ago — updated on 1 second ago

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A “facilitator” is someone who acts as a 'lubricant' by helping a team with issues such as communications or problem solving but, typically, does not contribute to the actual content or management of a team's project (which is a team leader's function). Effective facilitation can help your organization maximize its resources by getting the most from the people who work with you. While there are a number of seminars, trainings and workshops to learn how to effectively facilitate or become certified as a facilitator, if you do not have the resources to hire a facilitator or become one, here are some tips to help get you started. Following are some tips for effective facilitation.

Steps

Establish a comfortable learning environment.

Establish ground rules to encourage positive group interaction. Start with a few of your own and ask the group to for any others they would like to include. Some examples of ground rules: Confidentiality. What is said in this room, stays in this room Speak from your experience. Use “I” instead of “you” or “we” There are no right or wrong answers. Our responses are based on our unique experience Practice respect for myself and others Listen actively. Respect others when they are talking.

Keep the focus of the conversation on the situation or issue.

Maintain the confidence and esteem of all participants.

Listen actively.

Use humor when appropriate.

Control distractions, including distracting participants.

Develop participation. As a facilitator, your talk time should be less than 40% Ask open-ended questions Be comfortable with silence – it may be a time of thought. Wait a full 10 seconds after asking a question. Address people by name. Use your personal experience as an example when appropriate.