- Cancel at least 5 days before your next scheduled delivery to avoid fees.
- On desktop, click your name. Go to "Account Settings" → "Cancel plan" → "Cancel anyway".
- To skip delivery weeks, find the tile of the order. Click "Skip this week".
Canceling on a Computer
Log into the HelloFresh website. HelloFresh is a healthy meal kit service. To login, you'll need to provide your email and password, then click Log In. While HelloFresh is a great way to learn to cook and eat healthy, you may find that you don't have the time or funds to continue the service. Be sure to cancel your HelloFresh subscription by 11:59 pm (PST) 5 days before your next scheduled delivery. If you don't, you'll be charged for the week.
Click your name in the top-right corner. A drop-down menu will open.
Click Account Settings. You'll be taken to the Plan Settings page automatically. If not, click Plan Settings in the left panel.
Click Cancel plan. This will be underneath the Status header. You may need to scroll down.
Click Cancel anyway. You'll see a page with alternatives to canceling as well as any existing credit on your account.
Select a reason for cancelling, then click Continue. You can select from the provided list.
Click Cancel anyway. Your subscription will be cancelled.
Canceling on Mobile
Open the HelloFresh app on your Android, iPhone, or iPad. This looks like HELLO FRESH with a green background. HelloFresh is available for iOS in the App Store and for Android in the Google Play Store. If you aren't logged in, enter your email and password and tap Sign in to do so now.
Tap Settings. This looks like a cog icon in the bottom-right corner.
Tap Cancel plan. This will be underneath the Status header. You may need to scroll down.
Tap Cancel anyway. You'll see a page with alternatives to canceling as well as any existing credit on your account.
Select a reason for cancelling, then tap Continue. You can select from the provided list.
Tap Cancel anyway. HelloFresh will be cancelled. As your orders will end, don't forget to go grocery shopping.
Skipping Delivery Weeks
Log into the HelloFresh website. You'll need to provide your email and password, then click Log In. Use this method if you don't want to cancel your HelloFresh subscription, but want to skip a few weeks of delivery. This can be helpful if you're trying to budget your money. You can make changes to weeks as long as the order has not been processed. You'll see You can make changes until (date and time) underneath the delivery date.
Find the week you want to skip. If you aren't already on your home page, click Deliveries to navigate there.
Click Skip this week. This will be the left button, next to Change Meals. The week will be skipped. To undo this, click Unskip this week on the week's panel.
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