IndiGo Passenger Claims Diabetic Patients ‘Forced’ To Eat Sugary Food After Flight Got Delayed

We all expect a smooth and pleasant travel experience after investing money and making our bookings well in advance. However, these days we hear stories about how air travel has become a stressful experience for passengers. Recently, one such incident came to light involving a woman named Swati Singh, who faced a challenging ordeal while travelling with IndiGo over the weekend.

The woman took to social media to express her frustration and highlight the distressing situation that she and other passengers experienced during a significant flight delay. Swati Singh recounted her experience of being stranded at the airport for several hours due to the delay of their IndiGo flight. In her complaint, she also mentioned that diabetic passengers were forced to eat sugary food to manage their condition while coping with the inconvenience caused by the delay.

“Another flight delayed by IndiGo, diabetic patients forced to eat sugary food to keep up with the inconvenience. The manager’s answer is ‘We have no option’. Why is the aviation ministry not putting penalties on big corporations like IndiGo airlines when the common man is suffering?” she wrote in her post.

The passenger also shared a video showing an elderly woman addressing the IndiGo staff at the airport counter. The woman expressed her frustration, stating that important tasks that needed to be done urgently were delayed due to the flight delay. She mentioned that they would be complaining to IndiGo’s chairman in Delhi regarding the matter.

This was not the first time she had encountered issues with IndiGo. In a previous post on social media, she revealed that she had missed her flight to Seattle, USA after IndiGo cancelled her connecting flight.

Singh’s frustration was compounded by the airline’s response to her complaint, where the manager reportedly stated that they had no other options. She questioned the effectiveness of India’s Aviation Minister in addressing such issues, particularly the lack of accountability from airlines like IndiGo.

In response to Swati Singh’s complaint, IndiGo’s customer service reached out, expressing regret for the inconvenience and requesting details of her flight for further assistance. They assured her that such experiences were not reflective of the airline’s usual standards and pledged to investigate the matter promptly to address her concerns.