Marketplace Requirements
To be able to use Marketplace, you need to meet some requirements. Here's a short list of them: You must be an adult according to the laws of your country (for example, 18+ in the US and 20+ in Thailand). You must live in a country where Marketplace is available. See here for a list of countries where Marketplace is available.
Verify your age with an acceptable ID. If you're an adult and are incorrectly blocked from the Marketplace, you can verify your age to regain access. You'll need an acceptable type of ID to verify your age, which includes: Driver’s license National identity card Passport Birth certificate Or two of the following: Student card Library card Refugee card Employment verification Diploma Loyalty card
If Marketplace is missing, here are possible ban reasons: If your account is new, you'll most likely be blocked from the Marketplace for a while. Your account cannot use Marketplace if it is inactive. You broke the Terms of Service, Commerce, or other policies.
Solutions to Access Marketplace
Go to Marketplace from a dedicated link. Try clicking this link, whether you're using a computer, Android, iPhone, or iPad, and see if Marketplace loads.
Make sure you're using your main Facebook profile. Facebook allows you to include multiple log-ins on one account, so make sure you have your main account active when you try to browse Marketplace. Facebook only allows you to access Marketplace using your main account. Your main FB profile is the first profile you made.
Make sure your listing follows Facebook's policies. If you don't follow the Commerce Policies or Community Standards, your post will be deleted, and you will be banned from Marketplace.
Only list approved items. Listing unapproved items, like animals, will get your access to Marketplace restricted or banned. If you see "There are issues with your product," it's most likely an unapproved item that goes against FB's policies.
Common Troubleshooting Steps
Update the app. An outdated app can experience issues and not work. To fix this, open the App Store or the Google Play Store to update the Facebook app. A recent bug can be squashed and fixed in new updates, as was the case for the iOS app bugging out and showing blank grey boxes in Marketplace, and the update on March 11, 2025 that fixed it.
Restart the app. A simple restart can fix the app. All you need to do is swipe up from the bottom of your screen (Android and iPhone) to see a list of your open apps, then swipe on the app to close it.
Use data instead of Wi-Fi. A low-quality connection can prevent the app from working properly. This can happen if you're using public Wi-Fi. If you have a good data plan, turn off Wi-Fi in your Android's quick panel or the Control Center for iPhone to use mobile data instead. If you're already using mobile data, switch to Wi-Fi.
Restart your phone. A quick restart will often clear up problems with non-working apps. Restarting your phone sounds too simple, but it works to solve a lot of issues. For Android, press and hold the side button and then drag the slider to power off your phone. Press the side button again to turn it back on. For iPhone, press and hold the side and volume buttons, drag the slider to power off your phone, and then press the side button again to turn your phone on. For iPhones with a Home button, press and hold the side button, drag the slider to power off, and then press the side button again to turn it back on.
Turn your iPad from landscape to portrait and back to landscape. This is a temporary fix some users have discovered.
File an appeal. If you believe your item should be approved, fill out the Marketplace item appeal form. Click that link and sign in if prompted. Select the item that wasn't approved. Click Send.
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