Power off your iPhone. On iPhones without a Home button, press and hold the Volume down and side button. On iPhones with a Home button, press and hold the side button. Drag the slider to turn off your iPhone. You'll need to use the Finder (Mac) or iTunes (Windows) to factory reset your device. Make sure you have the correct cable to connect your iPhone to your computer. Keep in mind that factory resetting your device will delete all files, apps, and settings. If this is your Apple ID and you forgot your password, you can reset your password instead.
Hold the Recovery button and connect your iPhone to your computer. The Recovery button will vary depending on your device. iPhone 8 and later: Side button iPhone 7/7+: Volume down button iPhone SE/6: Home button
Continue holding the Recovery button. You'll see the Apple logo appear and disappear.
Release the button when you see the computer and cable icon. It may take up to 30 seconds to see this. If you see the Enter Passcode screen, repeat this process.
Locate your iPhone on your computer. This process is different depending on your device. On Mac: Open the Finder. Click your device in the left panel, under Locations. On Windows: Open iTunes. Click the phone icon in the top-left corner. You may need to select Trust [your device] on your iPhone and/or computer.
Select Restore iPhone…. This is in the iPhone's summary tab.
Select Restore again. Your computer will begin erasing your device. Once the iPhone is finished, it will restart. You can now disconnect your iPhone from your computer and set it up again.
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