The internet has been abuzz with reports of Royal Enfield Himalayans being recalled and the company has now come out clean about what the buzz actually is. Royal Enfield (RE) is carrying out a 'proactive service update' on an unspecified number of units to rectify issues like engine noise, hard gear shift, stand gap and a change of sari guard.
The company, a part of the Eicher Motors Group, insisted what it termed as "a proactive service update" has been undertaken after getting feedback from some of its customers.
"We have feedbacks from some customers about high engine noise. Although it doesn't affect performance, we have found a solution to it. Usually, we rectify such issue in first servicing but we are asking customers to bring their bikes earlier to get it resolved," Eicher Motors Ltd Managing Director and CEO Siddhartha Lal told PTI.
Lal also had a say about the term 'recall' being used for this service. "I want to clarify this is not a recall. Recalls are actually meant for safety related and other large issues. In fact, this (exercise by Royal Enfield) is commonly referred to as proactive service update," he said. The other complaints, Lal said related to hard gear shifting which is also being addressed. "We are also changing the design of the sari guard," he said adding complaints from customers about the stand touching the body of the bike is also being addressed as part of the service update.
On being asked about how many units have been affected, Lal said that the issues are not across the board and only a few hundred units have been affected and they are being addressed on a case by case basis.
RE had launched the Himalayan recently and the bike has been garnering a lot of attention towards itself, especially because it was designed with an all new 411 cc LS410 engine, built on a purpose-built adventure tourer.
(With inputs from PTI)
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